Our hassle-free 30-Day Money-Back Guarantee (for online orders placed on our websites) is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It's easy to return a product.

1. Log into your account to initiate a return.

2. We will email you instructions for returning your product.

3. Ship your unused product, in it's original packaging, to the address identified in our email.

Please Note:

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

*Valid for products purchased at www.fabercastell.com and www.graf-von-faber-castell.us