Faber-Castell USA believes in enriching lives through creativity and self-expression. We are determined to provide best in class products and services. The products are thoughtfully-designed, age appropriate and on-trend. With responsible development, sourcing and testing, the products are certified non-toxic and safe. If for any reason you are not fully satisfied with the item, please do not hesitate to contact the dealer/seller from whom it was purchased.
For current Creativity for Kids and CRAFTIVITY products that are purchased from an Authorized Dealer/Seller - Faber-Castell USA provides 100% Satisfaction Guaranteed coverage for any faulty or missing components in new/unopened packaging. Please retain your purchase/gift receipt for guarantee service claims.
Craft products are consumable, not all projects contain reusable materials. Components exhausted during normal use and products that are damaged by the user are not covered items. Creativity for Kids and CRAFTIVITY products purchased from any dealer/seller not authorized by Faber-Castell USA are excluded from guarantee.
If you are experiencing difficulty with a product, please contact us here with the details. We will be happy to assist you further. We would like for you, your family and friends to enjoy the products as they are intended.